Frequently Asked Questions
Find answers to your most common questions about our lighting products, shipping, returns, and more.
Products
What types of lighting do you offer?
We offer a wide range of high-quality lighting solutions, including LED bulbs, pendant lights, floor lamps, table lamps, and more. Our products are designed to provide both functional and aesthetic value, with a focus on energy efficiency and modern, minimalist styles.
Do you have any specialty or custom lighting options?
Yes, we offer custom lighting solutions for both residential and commercial spaces. Our team of lighting experts can work with you to design and create unique fixtures that meet your specific needs and preferences. Whether you're looking for a one-of-a-kind chandelier or a custom-sized task light, we're here to help bring your vision to life.
How do I choose the right lighting for my space?
Choosing the right lighting for your space can be a bit of a challenge, but we're here to help. Consider factors like the size and layout of the room, the desired mood and ambiance, and the specific tasks or activities that will be performed in the space. Our product pages include detailed information to help you select the perfect lighting solution, and our customer service team is always available to provide personalized recommendations.
Shipping & Returns
How long does it take to receive my order?
We strive to ship all orders within 1-2 business days of receiving them. Delivery times can vary depending on your location, but we typically see orders arrive within 3-5 business days for standard shipping. We also offer expedited shipping options for those who need their items faster.
What is your return policy?
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 14 days for a full refund. We'll even cover the cost of return shipping, so you can shop with confidence.
Do you offer any warranty or guarantee on your products?
Yes, all of our lighting products come with a 3-year manufacturer's warranty. If you experience any issues with your purchase, simply contact our customer support team and we'll be happy to assist you.
Technical Support
How do I install my new lighting fixture?
We provide detailed installation guides with every product. These guides walk you through the step-by-step process, with clear instructions and diagrams. If you run into any issues, our support team is here to help.
What if I need to replace a part or accessory?
We stock a wide range of replacement parts and accessories for all of our lighting products. Simply contact our customer support team and they'll help you identify the part you need.
How can I get in touch with your customer support team?
You can reach us by phone at +2 (011) 54466259 or by email at artlightingofficial@gamil.com. We're available Saturday - Thursday, 9.30am to 5.30pm.
About Our Company
What is your company's mission and values?
At Art Lighting, our mission is to provide high-quality, energy-efficient lighting solutions that enhance the beauty and functionality of any space. Our core values include honesty, integrity, and respect for the environment.
Do you have any certifications or awards?
Yes, we're proud to be an Energy Star certified partner, and many of our products have earned the Energy Star label for their efficiency. We've also been recognized for our commitment to sustainability and design excellence. About Us
How can I get in touch with your team?
You can reach us by phone at +2 (011) 54466259 or by email at artlightingofficial@gamil.com. We're available Saturday - Thursday, 9.30am to 5.30pm.